1. Nature and Purpose
British Academy and its affiliated entities (“Company,” “we,” “us,” or “our”) recognize the significance of your privacy. This Privacy Policy elucidates how we collect, store, use, disclose, protect, and manage your personal information, in compliance with the Indian Privacy Act. Additionally, for individuals in India, UAE, and other parts of Asia, this policy outlines our adherence to the European Union’s General Data Protection Regulation (GDPR) when applicable. It is essential to note that this Privacy Policy does not establish a contractual commitment regarding how we handle personal information, considering factors beyond our control, such as third-party malicious or criminal activities.
2. Collection and Utilization of Your Personal Data
Types of Data Collected
When using our services, we may request personally identifiable information,
including but not limited to:
• Email address
• First name and last name
• Phone number
• Usage Data
3. Usage Data
Automatically collected during service usage, this may include your device’s IP address, browser type, pages visited, time and date of visit, time spent on pages, and other diagnostic data. When accessing the service via a mobile device, additional information may be collected, such as device type, unique ID, mobile IP address, operating system, and browser details.
4. Tracking Technologies and Cookies
We employ cookies and tracking technologies (beacons, tags, scripts) to enhance service functionality. Cookies, small files on your device, help recognize your browser and improve your experience. You can adjust your browser settings to refuse cookies, though some services may be impacted.
5. Definition of Personal Information
In this Privacy Policy, “personal information” aligns with the definition in the Privacy Act, encompassing data that can reasonably identify an individual.
6. Purpose of Personal Information Collection
We collect personal information for various purposes, including administering courses, providing products and services, customer support, relationship maintenance, legal compliance, business analysis, and marketing. Failure to provide information may impact our ability to fulfill these purposes.
7. Methods of Personal Information Collection
We collect information through lawful and fair means, either directly from you or from third parties with your consent. Automatic collection methods include cookies and similar technologies. Unsolicited information will be handled in accordance with
privacy regulations.What rights you have over your data
Minors
Our website is not designed for children under 13. We will not knowingly collect information from individuals under 13, unless required for specific services or as mandated by law.
8. Handling of Personal Information
We prioritize the security of personal information through reasonable measures, including password-protected databases and staff training. While we strive for secure data transmission, inherent risks exist in internet and other medium transmissions.
9. How do we hold your personal information?
The security of your personal information is important to us. Accordingly, we take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure. These steps include the implementation of a number of safeguards including using password protected databases, and staff training. We will take reasonable steps to permanently de-identify or responsibly destroy personal information if it is no longer needed for the purpose for which the information was used or disclosed.
Security breach procedures
Our data security practices have been adopted with a view to protecting the data held by us. Notwithstanding this, individuals should be aware that there are inherent risks associated with the transmission of data over the internet and other mediums.
Accordingly, we cannot guarantee any transmission will be completely secure.
10. How do we use your personal information?
We may use or disclose your personal information so that we can provide you with English language and test preparation courses and materials and other products and services and for the Primary Purposes as set out in clause 3 above. By submitting your personal information to us, you also consent to us using or disclosing your personal information for any purpose related to the Primary Purposes that could be reasonably anticipated at the time your personal information was collected.
We may also use or disclose your personal information:
a). with your consent;
b). where we are authorised or required to do so by law;
c). to our related entities, third-party partners or third-party service providers (for example, website hosting and cloud service providers, payment processors, security service providers, and support service providers) which provide, support, promote or improve our products or services;
d). to consider any concern or complaint that you raise against us or to manage any
legal action between you and us;
e). To prevent or investigate any actual or suspected fraud, unlawful activity or misconduct, or otherwise where reasonably necessary to assist a law enforcement agency; and/or.
10.1. Use and disclosure of information in anonymised / aggregated form
In some cases, we may use and share personal information in anonymized and aggregated form to improve the quality and design of our products and services. Information in this form may also be used by us or provided to others for marketing, advertising or research purposes.
10.2. Use of personal information for direct marketing
Where we have your express or implied consent, or where it is otherwise permitted by law, we may use your personal information to send you information about promotions, products, or services we offer, as well as other information. If you do not wish to receive such communications, you may opt-out at any time by using the unsubscribe facility that we include in our electronic messages.
Alternatively, you may contact us at info@britishacademyglobal.com
10.3. Anonymity
You may use a pseudonym or to remain anonymous except where this is impractical or against the law. In some cases, if you do not provide us with certain personal information, we may not be able to provide you with the relevant product, service or information you have requested.
11. How is personal information disclosed to others?
We do not sell, rent or trade personal information to, or with, third parties. We may disclose your personal information to our related entities or third parties in limited circumstances, including to external providers that perform services on our
behalf.
Our website may contain certain links to other websites. We do not share your personal information with those websites and we are not responsible for the privacy practices applied in respect of those websites.
12. Change of control
If we sell, assign or otherwise transfer part or the whole of our business, your personal information, which was collected by us may be among the items transferred or sold to the extent that it is relevant to enable the purchaser to continue the Company’s business. We will use our reasonable endeavours to continue to ensure the protection of any personal information. We reserve the right to transfer or assign the information we have collected as part of such sale, assignment or transfer and you consent to the transfer of your personal information in such circumstances.
12.1 How you may access or correct your personal information
You may contact us to request access to the personal information we hold about you at any time. You may also ask us to correct information about you that you may believe is inaccurate, incomplete or out of date.
Please contact us using the contact details set out in clause 14. We will need to verify your identity before giving you access to, or correcting, your personal information. We will respond to the request within a reasonable period after the request is made.
There is no charge to make a request, however we may charge a reasonable fee to cover the administrative costs of retrieving your personal information.
In certain circumstances, we may refuse, or be unable, to correct or provide you with access to your personal information. In these circumstances, we will write to you to explain the reasons why this is the case.
13. Users based in Europe
If you access our products or services from the European Union or the United Kingdom, you may have additional right under the GDPR in relation to the handling of your personal information.
When you use our website, we may monitor your activity using automated processes, including for the purposes of counting usage of our webpages and providing you with more tailored and relevant products and services.
In certain circumstances, in addition to the rights listed above, you may also have a right to:
• request a copy of personal information that you have provided to us, in a commonly used electronic format;
• request that we delete any information that we hold about you, subject to any legal obligations that we have to retain your personal information; and
• withdraw your consent to the processing of the personal information that we hold about you. Once you have withdrawn your consent, we will no longer process your personal information for the purpose(s) you originally agreed to, unless we are required to do so by law. This will not affect the lawfulness of any processing of personal information based on your consent before its withdrawal.
Where your personal information is transferred outside of Europe, it will only be transferred to countries that have been identified as providing adequate protection for personal information, or to a third party where we have approved transfer mechanisms and/or contractual obligations in place to protect your personal information.
14. How you may complain if you have concerns about how we have managed your personal information
If you have a complaint related to how we have managed your personal information, please contact us using the contact details. We may ask you to place your concerns in writing so that our compliance staff can fully understand and investigate your
complaint.
We will provide you with an estimated response timeframe in relation to your complaint. In any event, we will endeavour to respond to your complaint within 30 days.
15. How to contact us
If you have any questions about this Privacy Policy or our management of your personal information, please contact us on:
Attention: Chief Executive Officer
Email: info@britishacademygloabl.com
Call: +919082087219
16. Changes to privacy policy and information handling practices
This Privacy Policy is subject to change at any time so we encourage you to review this Privacy Policy at regular intervals. If we change this Privacy Policy an updated version will be posted on our website to notify you of this change. By continuing to
use our services after that time you will be deemed to have accepted any changes to our Privacy Policy.